TISSOVO RETURN & REFUND POLICY

Refund Process

To initiate a refund, please contact our customer service team before returning the item. Please do not initiate a refund, chargeback, or dispute independently, as this may delay the processing of your return and refund.

Once your return request has been confirmed, our customer service team will provide you with the necessary return instructions and return address.

Returning an Item

To qualify for a return and refund:

1. The item must be unused, unworn, undamaged, and in its original condition and packaging, including all labels, tags, presentation box, instruction manual, and accessories.
2. Any protective wrapping or protective plastic on the watch, bracelet, case, or other components must not be removed. If the protective wrapping has been removed, the watch may not be eligible for a refund.
3. The original invoice and/or warranty card must be included with the returned item. Returns without the required documentation may not be processed.
4. The item must be returned within 30 days of delivery.
5. Customers must contact TISSOVO Customer Service via email before returning the item to confirm and authorize the return.

Note: Refunds are issued only for products that meet the above return conditions and pass our inspection.

Contact Information

ZAVIAN TRADERS LLC | TISSOVO

• Phone: +1 307 393 9699
• Email: support@tissovo.com
• Physical Address: office 705 7th floor A BLOCK, Al Shoala Building Above Green house - Port Saeed - Deira - Dubai

Customer Service & Satisfaction Guarantee

• Customer Support: Our team is available to assist with returns, exchanges, delivery, and warranty-related inquiries.
• 30-Day Guarantee: We offer a 30-day money-back guarantee for eligible, unused items returned in their original condition and packaging.
• Warranty: Warranty claims for manufacturing or quality-related defects will be handled in accordance with the TISSOVO warranty terms.

Return FAQs

Return Shipping Costs:
A flat-rate return shipping fee of $50.00 USD applies to returns. Customers are responsible for covering this cost. Please retain your shipping receipt and tracking information for your records. No reimbursements for return shipping costs will be provided unless required by applicable law.

Restocking Fee:
All returns are subject to a 10% restocking fee, which will be deducted from the total refund amount.

Order Cancellation:
Orders may be canceled until the item is fulfilled. Once an order has been fulfilled or shipped, it can no longer be canceled. If you no longer wish to keep the item after shipment, please wait for delivery and initiate a standard return.

Refund Timing:
Once the returned item is received and inspected, approved refunds are processed within 3–5 business days to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges:
Approved exchanges are normally processed within 3 business days and shipped via standard delivery. Exchanges are subject to product availability.

Final Notes

• We highly recommend using a trackable shipping service when returning your order and retaining your shipping receipt until the return has been completed.
• TISSOVO reserves the right to refuse returns that show signs of wear, damage, alteration, sizing adjustments, or missing original packaging/documentation.
• For any questions or updates regarding your return, refund, exchange, or warranty, please contact us at support@tissovo.com.